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    World CX Summit, Manila

    CX Amplified: Pioneering Personalization, ROI, and Future Frontiers

    #WorldCXSummit is a thought-leadership-driven, business-focused, global series of events that brings together CX leaders, Marketers and Tech Experts under one roof to discuss the latest technologies and customer insights that can be combined to change CX as we know it.

    The World CX Summit is exclusively curated to provide an immersive experience filled with enlightening keynote presentations, engaging panel discussions, interactive sessions and networking opportunities. Meet with thought leaders and innovators in this space as they share their expertise, best practices, and success stories, and discuss cutting-edge topics ranging from:

    • Linking CX metrics to business outcomes

    • Balancing automation with human touchpoints

    • Addressing biases and ethical concerns in AI-driven CX

    • Incorporating empathy and emotional connection in CX strategies

    • Integrating sustainability practices into CX strategies

    • Voice Assistants and Voice User Interfaces (VUI)

    • Impact of automation in contact centres

    • Voice of the Customer (VoC) and Feedback Management

    • 1 Garden Way Mandaluyong, Edsa Shangri-La, Manila, NCR 1550 Philippines
    • 2023-08-17
    • 09:00
    • 2023-08-17
    • 19:00
    • [email protected]
    • 07358680951
    Event Details
    Event Details